We have an exciting award to share...
Exceptional Dentistry was voted Favorite Local Dental Office, as announced by the Telegraph Herald's Her magazine.
Thank you to our patients for your votes! We are grateful and thankful for our wonderful patients, who make our work fulfilling. Thank you for choosing us and trusting us as your dental family. We set high customer service expectations for ourselves because we care so much, and we want to deliver high-level, comfortable dental care. We appreciate having awesome patients and an awesome team! We know that positive energy goes a long way, and there's a lot of smiling in our office for this reason. :)
Listed below is the publication's complete interview:
Business Name: Exceptional Dentistry
Business Owner: Drs. Ted Murray, Kristen Berning & Alexia Oetken
Hours: Monday-Thursday 8:00 am- 5:00 pm
Years in Business: 40
1. What product or service does your business specialize in?
We are a family owned general dental office so we provide many services including gentle cleanings and checkups, fixing cavities, teeth whitening, Invisalign, laser dentistry, dental implant restorations, night guards, porcelain veneers, and smile makeovers. We welcome patients of all ages. Our mission is to deliver the best health-centered, cosmetic dental treatment to maintain or create natural, beautiful smiles. We have special interests in Cosmetic Dentistry, Implant Dentistry, and Sedation Dentistry. Sedation Dentistry eliminates dental anxiety, so patients can relax completely and have a pain-free visit.
2. What is your bestselling product or service?
Many patients come to our office for the individualized, high-quality, comfortable dental care that we provide during their visits. Their referrals of friends and family are the absolute best compliments we can receive in return. When we combine the three dentists and three hygienists, our skill sets and advanced training can cover the most basic procedures to the most complicated. Patients especially seek out our office for the advanced, award-winning Cosmetic Dentistry that we are known for.
Dr. Ted Murray is an Accredited Cosmetic Dentist by the American Academy of Cosmetic Dentistry, a revered accomplishment achieved by a small percentage of dentists worldwide.
3. What makes your business unique?
We are a local, family owned dental office. In our office, patients experience how comfortable modern dentistry has become. We offer a comprehensive view of dental health in a modern, state-of-the-art facility. We work with our patients to show them what is going on in their mouth using digital photography, so they can see what we see. We listen to our patients and avoid lectures and judgments. Sedation Dentistry is a way to completely relax for dental appointments. Many patients who come for sedation dentistry, end up very comfortable for routine appointments with much less anxiety.
4. What makes your business thrive?
Our dentists are father: Dr. Ted Murray, and two daughters: Dr. Kristen Berning and Dr. Alexia Oetken. We have a cumulative 55 years of experience. We collaborate to provide a high level of patient-centered care. Our discussions seem to open the mind to other treatment possibilities- like what might be best in a given situation for a given individual. We are “Family Treating Families.”
We have an awesome team that supports each other and provides exceptional care, and we continually work to improve.
5. What is your greatest customer service strength?
We know dentistry and provide individualized care. We have put in thousands of extra hours of advanced training and education. We have solid credentials behind our names to back up our work. We have Fellowships, Masterships, Accreditation, and a Post-Grad Certificate.
We develop relationships with our patients so we can mutually determine what their needs and expectations are and then do our best to meet those expectations.
Our team is compassionate, friendly, and cares about our patients. We are enthusiastic, energetic, and positive which makes being in our office a pleasant experience. We strive to run on time so patients aren’t waiting for appointments.
6. What are 1 or 2 highlights (or best things) about your business?
We have the nicest, kindest, and most skilled team to help us provide optimal dental care. Our team is truly concerned about doing their best and doing what is best. We are very attentive to detail and strive for smiles that are not only beautiful and bright, but function well.
We are passionate about health since the state of your dental health affects your entire body and well-being. We believe the smile is the window to the soul, and our work can make a difference!
Exceptional Dentistry provides family, cosmetic, tooth whitening, implant, and sedation dental care at 4200 Asbury Road, Dubuque, IA 52002 and serves the Cedar Rapids, Davenport, Dyersville, Dubuque, IA and Galena, IL, Prairie du Chien, WI and Platteville, WI areas. To schedule an appointment with Dr. Ted Murray or Dr. Kristen Berning, or Dr. Alexia Oetken please call or TEXT us at 563-556-2711 or contact us online. Follow us on facebook .